CASE STUDY
From challenge to success: Hands Off's Key Account Manager quest

In this case study, you will discover:

How we helped HandsOff find the perfect Key Account Manager

The strategies we used to achieve this outcome

How we placed the right candidate within two weeks

The challenges Hands Off faced

Hands Off, a well-known chocolate brand that produces plant-based chocolate and aims to reduce CO2 emissions, struggled to find a new Key Account Manager. They were unsure about the exact profile needed, hesitated between hiring a junior or someone with more experience, and found it difficult to define the precise requirements for the position. It was no easy situation!

They were uncertain about which skills and qualifications to prioritize. Another important factor was the cultural fit. It was important for the new hire to fit in well with their small, close-knit team.

These challenges ultimately led them to seek help from InSync.

Challenges

Role definition

Team expansion

THE RESULTS

The results achieved highlight our progress and success, with more milestones expected and counting.

0 +

HIRES

INTERVIEWS

PROPOSED CANDIDATES

0 Weeks

HIRED WITHIN

Candidate definition

After several productive meetings with Kitty, our main contact, we understood that key skills and a good cultural fit were crucial due to the small size of the organization. The first month had its challenges as we refined the profile. However, after a detailed visit and reviewing multiple profiles, we found the right direction.

To find the perfect candidate, we used a dual approach. We advertised the position on LinkedIn, job boards, and our website, and also employed traditional headhunting to directly reach out to suitable candidates. This combined strategy allowed us to attract top talent for the Key Account Manager role at Hands Off.

TIMELINE: From initial contact to achieved results

This timeline highlights the accelerated onboarding journey, showcasing how we reduced the time from initial introduction to full team integration.

February 1 2024 - Initial briefing

We met with Hands Off to discuss the Key Account Manager role, outlining the necessary skills, experience, and cultural fit. We clarified whether the position should be junior or mid-level and established clear evaluation criteria.

March 9 2024 - Proposing candidates

Within a few weeks, we shortlisted three qualified candidates and introduced them to Hands Off. Detailed profiles and interviews were conducted to assess their suitability based on the predefined criteria.

March 25 2024 - Candidate hired

Hands Off selected the ideal candidate who met all requirements and fit well within the company culture. The new Key Account Manager was hired within 2 weeks and successfully integrated into the team.

The new situation

Let's do this

With the hiring of the new Key Account Manager, Kitty could focus on other parts of the business, helping the company grow. The new manager is now training Freke, which is great for the company's future.

This shows how having a clear plan and understanding the company culture can quickly lead to finding the right person, which is important in the competitive luxury chocolate market.

About InSync

Over the past few years we've built 300+ partnerships, created a talentpool
with over 50.000+ candidates, and been able to decrease our time-to-hire of 4-7 weeks.